Fessing Up - Your Chance To Build Trust
The inevitable has happened - you made a mistake.
Have you ever screwed up?
I do all the time. Luckily, the vast majority of my screw ups are small and don’t affect anyone else. Like just last week I installed my workbench storage tray rotated 90 degrees from the way I had planned it. Now the adjoining tray won’t fit. S$!t. An hour later nobody knows unless I tell them. Lots of mistakes are like that. Only productivity suffers.
When you make a mistake as an architect, the ramifications can get alarming very quickly.
That is why admitting to the error even before the proof lays it at your feet is the best advice you will get.
Here's why...
Once you take responsibility and take charge of correcting the situation, the Owner is relieved. The problem is already resolved in his mind.
We once undersized the second floor air conditioning of an office building because we didn't take into account the roof load. This was a regional airline’s HQ.
They wanted COOL.
When we told the client the cause of the problem, the only discussion was about how quickly it could be fixed. They paid the extra cost without any hesitation.
My experience is that private clients are almost always like that. They are just relieved that there is a solution and that they don't have to live with the problem or solve it themselves.
Public clients can be more interested in finger-pointing and laying blame at someone's feet. It is more likely that you will be asked to shoulder any cost because "they have to be good stewards of the public's money".
That is only fair. But the result is still the same, they focus more on the solution than the problem and are very likely to cooperate with you.
This approach doesn't fit the Fight or Flight reaction that we are hard wired for. It takes a bit of courage and character. But you will be treated completely differently than if you run for cover. You will be treated like part of the team. One that solves problems instead of passing the buck.