Cancelling your account
Simply go to your Knack Builder page, click on Account, edit the Cancel Account option.
Who is Ochre for?
Firms from 1 to 16(+/-) people, who want a better financial management tool without having to devote lots of time to learning and maintaining software.
How much time per month does Ochre require?
Besides time entries by each individual staff member, you will only need one to two hours per week.
Does Ochre prepare invoices?
You can find all the information needed for invoicing in Ochre, but the complications of preparing architect’s invoices is beyond a simple bookkeeping system.
Does Ochre prepare payroll?
Ochre provides a report to use for payroll preparation. Consider a payroll service like Gusto, ADP, or Paychex. Doing your own payroll is a serious distraction, and it costs more than a service.
Will Ochre be updated?
Ochre has all the fundamentals covered, however, you can request additional features. See Help And Support tab.
Can I import my data?
Yes and No. Data can only be imported into the Knack app builder, which you have access to through your Knack account. It is easy to do, however preparing your data is usually time-consuming. See the COSTS AND HOW TO GET OCHRE tab to see my rates for doing it for you. First read about Historical Data here.
Can I export my data?
Yes. Every table of data is exportable as a CSV, TXT, or JSON file.
Are projects and users limited?
No. The only limits are the 20,000 records and 2 GB of file storage in the Knack Starter Plan. These can be increased for an additional cost if needed.
What are the hidden costs?
None. Your only cost is the monthly payment to Knack for your account. You might run into a need for more record space, but you could always delete or consolidate closed project time records (80% of all of your records are likely to be time records). The cost to customize the app would be an additional expense.
What guarantee do I have that it will work for me?
None. See the TRANSPARENCY STATEMENT tab on the Ochre webpage. Simply cancel your Knack account.
What if I find a bug?
Contact Rick Wolnitzek for support by email.
Why doesn’t my record display?
Generally this is an internet-connection-latency problem. The solution is to refresh your browser by clicking the “circular arrow” found in the menu bar of the browser.
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